---
title: How to Use Your Special Pay Plan in Retirement
---

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## Questions after watching the videos?

**If you have questions *after* receiving your welcome kit, please contact MidAmerica:**

MidAmerica is your go-to resource if you have questions about a claim or reimbursement request, need assistance accessing your online account, and other questions or inquiries about your account. Be prepared to prove your identity when calling MidAmerica, which may include providing a copy of your driver’s license.

**Phone: **855.329.0095  
Email: [accountservices@myMidAmerica.com](mailto:accountservices@myMidAmerica.com)  
Website: [www.MyMidAmerica.com](http://www.mymidamerica.com/)

 Monday - Friday: 8:30 A.M. - 6:00 P.M. (ET)

**If you have questions *prior** *to receiving your welcome kit or general educational questions about an HRA, please contact:**

**Robbie Russell**  
Retirement Income Account Representative   
**Phone:** 800.627.3660 Ext 1257  
**Email:** [rrussell@NISBenefits.com](mailto:rrussell@NISBenefits.com)

 

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